What are the biggest problems in your business?
...what if you could eliminate one of them every week for the next year - you'd have 50+ problems resolved and a happier, more focused team. This is working on the business, not just in the business.
Don't worry, you don't need to have all the answers to every problem that arises in your company. If you have a good team, they will fill you with ideas on not just the problems but also how to fix them - even ones you didn't know existed! Just ask them.
...and be prepared to make the decisions needed to change things and then be sure to provide the necessary support and encouragement for everyone to stick with it.
There is no greater personal challenge than creating the small business of your dreams. But the fact is that most self employed people love with what they do, not the administrative detail of running a business. A business coach helps you with strategies and techniques to create business success and think strategically about your business. ...coaching can help you:
There are generally three problems for the self-employed:
Without support and knowledge in running a business, you'll end up struggling to make your business a success, and all your passion and enthusiasm will drain away. ...that's where we can help.
The success of your business is in the hands of your people. They take hundreds, probably thousands, of individual actions on your behalf every day and if the sum total of all those actions is a net positive, you win.
...but if the overall result is a net negative, you lose.
It follows, therefore, that one of the most important activities of any owner/manager/leader is to ensure your people are effective in their jobs and know what is expected of them.
Try this quick exercise - ask yourself these questions:
- Do my employees perform each aspect of their jobs with a high degree of excellence and consistency?
- Can each employee in your business give a similar answer for every question or problem?
- What if customer treatment was similar, no matter who the customer dealt with in your company or department?
- Do all staff members know what is considered good performance or attitude?
- Are outcomes somewhat predictable because training and skills are consistent?
If you don't develop your people to know what to do in every situation relevant to their job before they have to face it, you force them to become reactive & inconsistent, so your chances of long term success decrease dramatically.
We can help improve the following areas of your team's capability to turn your business into a finely tuned machine:
Every new employee you bring into the business either raises the collective competence of the organisation as a whole (enabling you to grow and prosper) or lowers it (slowing the organisation down and imperceptibly dragging it toward decline and failure).
The hiring process is one of the key activities in a business and must in itself be highly successful, so approach it with the same degree of professionalism as you would developing a strategic plan or designing a new product or service.
Most managers don't relish the thought of employing new staff and typically will pass the task off to someone else or engage an external "expert" to do the work for them, and then rush through the interview process so they can get on with some "real work".
Here's how to do it better: